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Arjel Ramos

Technical Lead

Leading delivery for Guest and Cast Experience booking

Dining and activity booking is used by guests and by Cast members, and it spans multiple services and squads. The constraint is coordination rather than a single hard technical problem.

Feb 2025 – PresentMyridius (formerly RCG Global Services)The Walt Disney Company

Context

The problem

Dining and activity booking is used by guests and by Cast members, and it spans multiple services and squads. The constraint is coordination rather than a single hard technical problem.

  • Guest experience
  • Hospitality booking
  • Delivery leadership

Constraints

What shaped the solution

The boundaries that made this a design problem rather than an implementation task.

  • Deliverables span more than one workstream and depend on teams outside direct control
  • Booking behaviour is visible to guests immediately, so releases carry reputational risk

Approach

Decisions and trade-offs

What I did, and why, rather than a list of tasks.

  1. Own planning, estimation, dependency and risk management across the Guest Experience and Cast Experience workstreams
  2. Coordinate across squads and services so releases land on schedule rather than serially
  3. Report progress and technical trade-offs directly to Disney executives and technology managers

Outcome

What it produced

Metrics pending

This work has no recorded, verifiable figures attached to it, so none are claimed. The scope and decisions above are accurate; the numbers are simply not available.

Stack

What it was built with

  • Delivery management
  • Microservices
  • REST APIs
  • Guest experience platforms
  • Stakeholder management

Hire me

Open to new opportunities

I take on a small number of engagements alongside my current role, and I am open to the right full-time position. Either way, the work that suits me best is owning a hard problem end to end and dealing directly with the people it affects.

  • Project or retainer

    Freelance & contract

    Senior hands on a defined problem — designing or rescuing an API, integrating payments or booking systems, or replacing a manual operation with automation. Scoped, delivered, and handed over with the documentation to run it.

    • API & microservice builds and rescues
    • Payments, promotions and booking integrations
    • Automation of manual operations
    • Fixed-scope audit or architecture review
    Start a freelance enquiry
  • Open to the right role

    Full-time role

    Technical Lead or Architect positions where I am accountable for delivery and work directly with stakeholders — the same shape as my current Disney engagement, which has held for over five years.

    • Technical lead or architect scope
    • Enterprise API and platform ownership
    • Stakeholder-facing delivery leadership
    • Building and mentoring delivery teams
    Discuss a full-time role

Based in Olongapo City (UTC+8). Five years working with US-based teams means I overlap comfortably with APAC and with the US morning, and I am used to operating on their hours when a delivery needs it.

Location
Olongapo City, Central Luzon, Philippines
Timezone
Asia/Manila (UTC+8)